For OEMs

Unlock the installation quality your product deserves with Chapter AI

Outsource your 1st and 2nd line support to Chapter AI to increase the quality of your service levels and customer satisfaction

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Are your clients struggling with complex installations, leading to costly repetitive support calls and unnecessary on-site support?

Are you finding that current solutions such as manuals, videos, and online academies are not efficiently addressing these challenges?

Are you having trouble understanding exactly which mistakes are often made with which products by which installers?

Introducing

Chapter AI

Chapter AI, the Customer Support Agent that Resolves 95% of Installer's Questions. Automatically.

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Imagine installers getting instant answers right on their phones, accessing your manuals, and product videos without delay.

Experience a 100% efficiency increase through outsourced 1st and 2nd level support.

Enable seamless communication between your support team and field installers with real-time chat and collaborative video troubleshooting.

AI powered teams

While 95% of installer questions can be answered by AI, complex issues will always require human expertise. Chapter equips service teams with the context and tools they need to deliver efficient, effective remote support.

Impact

+100%

Increased Efficiency

Resolve all simple, repetitive 1st and 2nd line tickets 24/7 with Chapter AI, driving a 100% increase in efficiency.

-50%

Less problem resolution time

Reduce average troubleshooting and hotline wait times by 50%, boosting customer satisfaction and retention.

+30%

First Time Right

Boost First Time Right installations by 30% with quick answers that help installers avoid mistakes and minimize troubleshooting.

Chapter's AI is specifically designed for manufacturers in the energy sector.

Empowering you to focus resources on complex queries, while collecting valuable data to help your product development team optimize offerings for your market.

How you can use Chapter

Chapter AI is a versatile knowledge layer that integrates seamlessly into any channel you choose—whether in your support ticketing system, through a website chatbot, or via voice calls in your IVR system. For installers on the go, the Chapter App provides easy access anytime, anywhere.

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Seamless integration in your tech stack

Chapter AI integrates effortlessly with your existing tech stack, ensuring smooth connectivity across your systems without disrupting workflows. Whether it's your support platform, CRM, or communication tools, Chapter AI fits right in, enhancing your processes with minimal setup.